This book will help you considering the base knowledge of the concepts and ways to do “Service Recovery” in your field of work.
Service Recovery
تومان450,000
It is all about how you treat the customer when it comes to service industry. Deficiency is inevitable in the process of service delivery and you have to be prepared to do service recovery in High levels for retaining customer satisfaction and the probability of repurchasing…
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Additional information
| Weight | 200 g |
|---|---|
| Dimensions | 17 × 24 × .5 cm |
2 reviews for Service Recovery
Products from the same series
Farhad –
it is a great topic. please also provide a downloadable Version
Amir –
نتیجه های بدست امده از رستوران ها جالبه ولی به نظرم با رفتار مصرف کننده زیر25 سال هماهنگ نیست