Service Recovery

تومان450,000

It is all about how you treat the customer when it comes to service industry. Deficiency is inevitable in the process of service delivery and you have to be prepared to do service recovery in High levels for retaining customer satisfaction and the probability of repurchasing…

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This book will help you considering the base knowledge of the concepts and ways to do “Service Recovery” in your field of work.

Additional information

Weight 200 g
Dimensions 17 × 24 × .5 cm

2 reviews for Service Recovery

  1. Farhad

    it is a great topic. please also provide a downloadable Version

  2. Amir

    نتیجه های بدست امده از رستوران ها جالبه ولی به نظرم با رفتار مصرف کننده زیر25 سال هماهنگ نیست

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Service Recovery

تومان450,000